Privacy Policy for Dusk & Brew

At Dusk & Brew, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information obtained when you interact with our services, whether in our coffee shop, through our catering, barista training workshops, or via our online platforms.

1. Information We Collect

We collect information to provide and improve our services, and interact with you. This may include:

• Personal Identification Information: Such as your name, email address, phone number, and physical address, which you might provide when making a purchase, signing up for a workshop, ordering catering services, or opting into our marketing communications.
• Transactional Information: Details about purchases you make, including products bought, payment methods (though we do not store full credit card details on our systems), and transaction dates.
• Dietary Preferences: Information you might share regarding allergies or dietary restrictions for food and beverage orders, especially relevant for catering or custom orders.
• Workshop Registration Information: Details provided when you register for our barista training workshops, which may include your experience level or learning objectives.
• Website Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, pages visited, and time spent on pages. This helps us understand visitor behaviour and improve our online services.

2. How We Use Your Information

The information we collect is used to:

• Process your orders and transactions for coffee, food, and catering services.
• Manage your participation in barista training workshops.
• Provide customer support and respond to your inquiries.
• Send you marketing communications (subject to your consent) about new products, seasonal menus, special offers, or events at Dusk & Brew.
• Improve our products, services, and online platform based on your feedback and usage patterns.
• Comply with legal obligations.

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose your information to:

• Service Providers: Trusted third-party companies who provide services on our behalf, such as payment processing, website hosting, marketing assistance, or catering delivery. These providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred, subject to the same privacy commitments.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

Subject to applicable laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data where there is no longer a legitimate reason for us to process it.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: